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Q&A

Q:What kind of payment methods do you accept?
A:We accept paypal and credit card payment.

Q:Do you provide wholesale price for B2B ?
A:Yes. Please contact us.

Q:What is the delivery charge?
A:Hong Kong is free of delivery charge. Overseas will charge US$10 per item.

Q:When will I get the wallpapaer after I made the order ?
A:
For Hong Kong customers, you will receive the wallpaper in 7 working days after the payment is settled via paypal.
For overseas client, we will EMS ship out your wallpaper in 7 working days. And EMS will normally take 7 working days to deliver the goods to you if the Customs Clearance is no problem.

Q:What is the materials of the wallpaper?
A:It is PVC wallpaper with paperback. It is waterproof.

Q:Does the wallpaper material comply with any related environmentally friendly certification?
A:The ink is certified by SGS which comply with the RoHS Directive 2002/95/EC and its subsequent amendments.

Q:Is the wallpaper easy to install?
A:There are marker on each wallpaper and each wallpaper has 1CM overlap area. You just need to match the marker then the whole wallpaper will match well.  Of course, you may have the professional wallpaper worker to do the installation in order to have a better result. For more details of installation steps, please contact us.

Q:My wall is much smaller than your wallpaper's size, what could I do? 
A:Please fill in the order and write down your wall's physical size and ask us to narrow our wallpaper to fit your wall. Note: All wallpaper can be narrowed down. Only vector image can be enlarged

Q:What is the minimal requirement on the photo if I want to make my own photo wallpaper?
A:For one square meter space, the minimal pixel of the photo is 4.5MPixel. For the ideal case, it should be 9MPixel per square meter space.

Q:What is the warranty terms and conditions?
A:We provide 30 days exchange guarantee for regular price products. If the color fade out within 2 years, we will provide the same product free of charge. View terms and conditions for details.